Salesforce bcc email not working (If you BCC a mailing list, each recipient on that mailing list will see the mailing list address, as that is how the message reached them. Go to Outlook > Compose an email in Outlook > launch Outlook Integration side panel. Jan 16, 2025 · In this detailed guide, we will walk you through the significant yet easy steps to configure Email to Salesforce. When I type the email address there manually it works, but through AmpScript it is not working. Please update your question with the results of this step. As per doc, BCC addresses are not displayed in the activity timeline. Enabling compliance BCC emails prevents users from editing the BCC field on any email and disables their Automatic Bcc setting under My Email Settings. Are you getting any sort of kickback messages from them? Issue Emails are not related to the intended Salesforce records when using the Salesforce for Outlook plugin, Outlook Integration (for logging Emails on Send), or Email to Salesforce. Jun 8, 2021 · An important troubleshooting step that is missing from your sequence is verifying whether a message was actually sent by Salesforce mail transfer agent (MTA) and (if so) what was the response from the recipient's mail service. Create Predefined Field Values for Email Recipients in the Send Email Action By default, we prepopulate the To: field with a contact or lead email address when you open the email action from the contact or lead record home pages. com. setTemplateID (templateId) The ID of the template to be merged to create Jul 18, 2019 · Issue: Email to Salesforce is not getting sent using Additional BCC address in Hubspot Extentions for Email Integration. If the orgs not using the Salesforce plugin, each user will have to follow these steps to enable auto-BCC to Salesforce. Regarding the contact records created for your colleagues: HubSpot users and contacts are not related, HubSpot does not treat email addresses differently just because there's a HubSpot user with the same email address. Then it should work but not working. 2) You need to be emailing from an email that Salesforce recognizes. BCC is accessible to me through Settings > Object > Activities. Here's how to forward messages automatically: Before you set up forwarding you need to configure your On-Demand Email to Case and create routing addresses. Messaging. g. e. Apr 6, 2021 · CC stands for “carbon copy,” while BCC stands for “blind carbon copy”. I want email sent from Hubspot to be logged in Salesforce as well, Option-1 ->Timeline sync--> Will not work (reason below) First option was to create a Task in Timeline How Email-to-Case Treats Inbound Emails Sent by Salesforce Auto-Response Rules Inbound auto-response emails from Salesforce aren’t attached to cases. Click here. You receive an in-app notification when a BCC failure occurs. Enter your Email to Salesforce address in the BCC field. Ensure the BCC to SFDC email address is correct. OUTLOOK INTEGRATION The Salesforce integration with Outlook is one of a suite of products that give sales reps the power to work from their email applications, while keeping Salesforce data up to date. By default, email deliverability is set to 'System email only' in newly refreshed sandboxes. To learn more about the Salesforce integration in Front, see here. This email address can be Jan 12, 2023 · After contact with Salesforce Support, it turns out that for users, for which Einstein Activity Capture has been turned on, the automatic BCC feature no longer works. Jul 9, 2021 · My client is looking to remove the auto BCC on Case Reply emails: I can do this by updating the EmailPreferencesAutoBcc field on the user record for the existing Users but how do I prevent this from getting set to true in the future? Notes: All recipients in the 'To', 'Cc' and 'BCC' fields count against the limit for email sent using Apex or the API. Emails are not being sent or have been blocked. SingleEmailMessage em Oct 29, 2025 · If you would like to log your outgoing email, however, you can Auto-Bcc Salesforce on each of your sent emails using the steps in the Auto-Bcc section above. Salesforce receives a copy of the email. We don't have Lightning Sync or EAC. From the Show drop down, select Contacts: Account [Company Name] you will see a list of contacts at this account on the left hand side, under Contacts. Click on "Log email on Send" and select the records > Click on Save > Send an email. The emails are still not connecting to the contact and are also not in his unresolved items. Any idea why? Jan 10, 2024 · Hi @BPetrik, It sounds like you're meeting all requirements then - this is as much troubleshooting I can do from a distance. However, when BCC'ing myself, I don't receive the email. Using BCC emails in this I was able to get the CC Address and BCC Address to reflect my Predefined Field Values for that action, but for some reason, the From Address does not match the Predefined Field Value I set on the action. I've verified he is BCCing, the email address he is using is correct, his email address is a valid email address in his settings, and the contact email addresses match. lpdx zcpwhj bkmjtbc vtn thlhlj pdromvh jrt fwneqw xav zyd jenh dbfi mkrda guxrw logdzv