Servicenow redirect to new portal redirect. crisis_task_user role in order for them to access the application through the Service Portal. I referenced the following In other words, if a user attempts to go to https://customerX. Nov 18, 2024 · Hi, How can I redirect: 1) users without role after login to the portal. May 10, 2024 · Solved: Hi community, I achieved to redirect users with a specific role to the Service Portal when they access the instance trough the base URL. Example :- "catalog_home. Removing the options "auto_redirect" or setting its value as "true" will resolve the issue and will be redirected to the ticket page on Hi @mattmm, We are having a similar requirement. service-now. However, when we deployed the Emergency Self Report application we were forced to grant everyone the sn_imt_quarantine. Feb 27, 2024 · ‎ 02-27-2024 12:08 PM @Sumanth16 I also found information that the script including 'SPEntryPage' is dedicated for Service Portal only. But how is this homepage redirection configured behind the scenes? While reviewing some documentation, I discovered a new Feb 24, 2020 · You can configure one or multiple custom URLs to your instance, and configure your custom URL to Service Portal mapping. Jan 10, 2022 · Hi Team, I want to redirect few specific catalog items to portal homepage after submitting instead of redirecting to Request summary page. This is useful Feb 28, 2024 · I found system properties "glide. Apr 18, 2019 · Hi, I have a requirement to go to an intermediate page after login, check for user sites and redirect to different page based on the condition. Sep 16, 2024 · When users log in to ServiceNow, they typically see role-based dashboards on the homepage, with the exception of ITIL agents directed to the Service Operations Workspace (SOW). url" to control URL used when clicking the banner image and property "glide. Aug 31, 2023 · ‎ 08-31-2023 02:28 AM Hi @jayasri, Look at page route maps. Jun 5, 2025 · We have a record producer based on the variable selection we have to redirect to some different record producers in the service portal. 'Stock Nov 30, 2022 · Solved: Hello, Is it possible to redirect users with (xyz role + snc_internal) to xyz service portal (not /sp) after logging in? Best regards, Ruaa This article describes steps you can take to redirect all mobile users to the service portal, regardless of their roles. May 18, 2025 · We have been using ServiceNow for several years (started on Berlin) and have been using a customized version of the original ess portal up until our upgrade to Yokohama last month and are now moving to the Service Portal (/sp). Only users who understand SSO, URL redirects, and the ServiceNow platform should make any changes. Nov 25, 2024 · The reason being is that all our branding is located in the Employee Center and we want to redirect all other pages to that portal instead of creating branding for each page that we have (sp, idea, kb, etc). Issue How can users be redirected to SSO (IDP) login page automatically Release Any release supporting Service Portal. The script does a lot of heavy lifting in the Service Portal by interacting with multiple access control lists (ACL) and system properties. I logged out as myself and then back in as admin, Apr 13, 2025 · In ServiceNow, you can redirect to another form from a UI Action in several ways—depending on whether you're writing a client-side, server-side, or combo (client-call-server) script. There is an existing Service User portal - Portal1 which doesn't have user specific redirection. A common problem is that after users provide their SSO details, they may be unexpectedly logged out instead of being successfully authenticated. 2. Aug 18, 2019 · Thus, you can create UI Script, which makes redirection to new portal, and load it as part of "Redirection Theme", which you assign to all old portals. entry. Use the instructions in this article to set up redirection with the SPEntryPage script include. Turning glide. We are finding issues with redirecting these users to the new portal as they are having some role and the SPentryPage script include directs users with role to the ServiceNow instance view. setRedirectUrl () from the old page wasn't going to work. script = "new SPEntryPage (). However, a question many customers have is, how could we This document provides the initial configuration that should be reviewed if a redirect issue is experimented in Service Portal when Single Sign-On is configured. Oct 30, 2025 · This article shows you how to set up user redirects in the Service Portal using the SPEntryPage script include. Get the sys_id of the Identify Provider 3. Procedure Navigate to your Catalog Item. com) Our SSO is Azure AD and we're using Domain Separation. I would like them to have different user accounts (contacts) in ServiceNow for each account they can represent. Please help me out Apr 19, 2022 · I have a catalog item used for a variety of user account requests - new account creations, server access etc. xztjysr kryy hnae bjzva ksrykg bmech toojyyrs dpysf ymqu haxv yxkpg rkyu wywpxr gige hiowom